Samsung Galaxy S24+ eSIM: compatibility, setup and travel guide

The Samsung Galaxy S24+ is listed by Samsung among Galaxy phones that support eSIM. For an individual phone, however, that does not replace a check of its country of origin, exact model code, software and carrier status. Samsung notes that eSIM may not be supported in some countries of origin even when a device family appears on its compatibility list. If you are buying a used or imported handset, confirm that the specific unit has an EID and an Add eSIM option before choosing a plan.

This guide explains what the model-family listing means, how to check your own phone, how to install a travel eSIM and what to try if setup or mobile data does not work. Menu names can vary slightly with software version and region.

Does the Samsung Galaxy S24+ support eSIM?

Yes: Samsung includes Galaxy S24+ in its list of eSIM-capable Galaxy models. It also describes the S24 series as supporting hybrid dual-SIM functionality, which can use a physical SIM together with an eSIM. That is a family-level confirmation, not proof that every S24+ sold in every market has eSIM enabled. Samsung’s support guidance explicitly says availability can depend on the country where the device originated and on the carrier.

The task name does not include the handset’s model code or country of sale. That means the exact regional version cannot be identified from “Samsung Galaxy S24+” alone. Treat the phone as potentially compatible, then check the handset itself and the seller’s listing. Do not infer eSIM support solely from the S24+ name, 5G capability, a dual-SIM label, or the presence of a SIM tray.

Regional versions and carrier restrictions

Samsung sells phones for different markets. A model code, firmware configuration and local carrier settings can affect which SIM options appear. Samsung’s published compatibility list is useful, but it also warns that the country of origin can change eSIM availability. Samsung’s carrier support guidance separately notes that eSIM service varies by country and carrier.

If you are purchasing a phone, ask the seller for the full model code and the country where that specific handset was originally sold. Ask them to demonstrate Add eSIM in Settings or provide an image of the device’s EID screen with the number hidden. A general product page that says “Galaxy S24+” may describe multiple variants. For a phone you already own, confirm its status directly rather than relying on a regional list for a different market.

A carrier-locked phone may restrict a travel profile from another provider. Check unlock status with the seller or original carrier. The eSIM menu does not by itself confirm that the phone is unlocked or that a particular plan works at your destination.

Check your Samsung Galaxy S24+ before buying

Run these checks on the exact handset, preferably over Wi-Fi and before purchase.

1. Open the SIM manager. Go to Settings → Connections → SIM manager. Look for Add eSIM. If the option appears, tap far enough to see the available setup choices, then back out if you are not ready to install a profile.
2. Look for an EID. Open Settings → About phone → Status information and look for EID. Samsung also notes that an EID may be printed on the phone’s original box. On some software versions, dialling *#06# displays device identifiers, including EID when available. You do not need to share the full number publicly.
3. Check the model code. Find it in Settings → About phone or on the original packaging. Compare the exact code with Samsung support for the country where the phone was sold, or ask Samsung support or the seller to confirm eSIM availability for that unit.
4. Confirm the phone is not restricted. Ask the original carrier or seller whether the phone is unlocked for use with another provider’s eSIM. A phone can have eSIM hardware but still be restricted by its network lock or local policy.
5. Check software and connectivity. Install available system updates and make sure the phone can connect to Wi-Fi. An internet connection is normally needed to download an eSIM profile.
6. Check the travel plan. Confirm that it covers the country or region you will visit, whether it is data-only, how long it remains valid, and when its validity begins.

If the phone has no EID and no Add eSIM setting after updates, do not assume that a reset or a different QR code will add the missing capability. Confirm the variant with Samsung or the seller before paying for a plan.

If you are checking a phone remotely, ask for a current view of SIM manager and the status-information screen, with personal identifiers obscured. A box label or seller description can help identify the variant, but the settings screen is a useful confirmation of what the phone currently exposes. If the menus differ, compare the wording after a system update or contact Samsung support for the market where the device was sold.

Check the result on the phone you will actually take: a compatible relative’s model or another S24+ from a different market does not confirm this unit’s eSIM capability. Save the model code for any follow-up with the seller.

Check your device’s compatibility before choosing a plan.

Installing an eSIM on Samsung Galaxy S24+

Prepare the phone before starting: make sure it is charged, connected to a reliable Wi-Fi network, and able to access the eSIM details or QR code. Keep the QR code available on a different screen or printed page so the phone can scan it. Follow the plan’s instructions as well as the device prompts; a provider may use a QR code, a manual activation code, or a supported automatic setup method.

Install using a QR code

1. Open Settings on the Samsung Galaxy S24+.
2. Tap Connections, then SIM manager.
3. Select Add eSIM.
4. Choose Scan QR code. Depending on the software version, you may first see a choice such as scanning a provider code.
5. Point the camera at the QR code and follow the on-screen prompts to download the profile.
6. Wait for the installation to finish. If the phone asks you to restart or apply the profile, follow that instruction.
7. Give the eSIM a clear label, such as “Travel data” or the destination name, so you can distinguish it from your regular SIM.
8. Review the SIM manager and confirm that the new profile is switched on when you intend to use it.

Do not repeatedly scan a failed code: some are single-use. Check that the full code is visible, the screen is bright and the phone has internet. If download fails, note the error and contact support before requesting a replacement.

Install with manual details or an automatic option

If scanning is unavailable, the provider may offer manual activation. In Settings → Connections → SIM manager → Add eSIM, choose the activation-code option if shown. Enter the supplied details exactly; do not substitute an order number or EID.

Some providers can send a plan directly to a Galaxy phone. Follow their instructions from Add eSIM; availability depends on provider and market. If no plan appears, use the QR or manual method specified for your plan.

For more help, see the Android eSIM installation instructions or the iOS eSIM installation instructions. The iOS guide is included for travellers setting up a different device; Samsung Galaxy S24+ uses Android menus.

Choose when the eSIM should be used

After installation, open SIM manager and review the preferred SIM settings. Depending on your needs, you can keep your home SIM available for calls or messages and select the travel eSIM for mobile data. Check each selection carefully: choosing a travel profile for data does not automatically make it the preferred line for calls or texts.

If you do not want the profile to connect yet, follow its activation instructions. Validity may begin at installation, first connection or a scheduled time; do not assume these events are the same.

Using the eSIM for mobile data on a trip

Before departure, check the plan’s destination, data allowance, duration, activation rules and any roaming-data instruction. Install in advance only if the plan allows it and you can follow its timing requirements. Save the setup details securely, and keep access to your account or confirmation email in case you need the instructions again.

When you arrive:

1. Open Settings → Connections → SIM manager and make sure the travel eSIM is enabled.
2. Under preferred SIMs, select the travel eSIM for Mobile data. Leave your home SIM selected for calls or messages if that is what you want and your home carrier’s terms allow it.
3. Open the eSIM’s settings and switch on Data roaming only if the plan instructions require it. Travel eSIMs often use roaming arrangements on partner networks, but the correct setting depends on the plan.
4. Turn Wi-Fi off briefly and test a simple webpage or map. If there is no service, wait a few minutes, toggle airplane mode once, then check the plan’s network-selection instructions.
5. Watch data use in the plan account or phone settings. Background app updates, photo backups, video and navigation can consume data quickly.

Kaspersky eSIM Store is an app and website where travellers can choose, arrange and activate an eSIM with a plan for mobile internet abroad. It is intended for travel data; unless a selected plan states otherwise, do not expect a local phone number, regular voice calls or SMS. Messaging and internet calls may work through apps when data service is available.

For a multi-country trip, confirm that one plan covers every destination. Review its terms, then browse current options at the Kaspersky eSIM Store, the general store homepage.

Practical travel scenarios

You want data as soon as you land. Confirm compatibility and install the profile while you still have reliable Wi-Fi. Read the plan’s activation rule. After landing, enable the eSIM and select it for mobile data; if required, enable data roaming for that profile.

You want to keep your home number available. Leave the home SIM enabled for the services you need and choose the travel eSIM as the mobile-data SIM. Check your home carrier’s roaming and call charges. Do not assume that keeping a SIM enabled is free of charges.

You are travelling across borders. Check each destination and the plan’s regional terms in advance. The phone may need to register on a new partner network after a border crossing. If it does not, check that automatic network selection is enabled or follow the plan’s provider instructions.

You need to conserve data. Use Wi-Fi for large downloads, pause automatic photo backup and app updates, and enable Android’s Data Saver if appropriate. Download maps or travel documents offline before leaving a trusted connection.

Troubleshooting: eSIM or data is not working

“Add eSIM” is missing

Install current software updates and restart the phone, then check Settings → Connections → SIM manager again. Look for an EID under About phone → Status information. If both are missing, the phone may be a regional variant without eSIM enabled. Confirm the model code with Samsung or the seller; do not purchase a plan based on the family name alone.

The QR code will not scan

Check that the QR code is complete, in focus and not obscured by glare. Increase the brightness of the device displaying it. Confirm that the code belongs to the plan you selected and has not already been used. If scanning is unavailable, see whether the provider supplies a manual activation method. Avoid posting the QR code online because it may contain information that can install the profile.

The profile will not download

Check Wi-Fi access, disable any captive portal by completing its sign-in, and confirm that date and time are set automatically. Restart once and retry only if the provider’s instructions allow another attempt. If the same error returns, save the error text and contact the plan’s support channel. A profile can fail because of an exhausted or invalid installation code, an unsupported regional variant, a carrier lock or temporary service issues.

The eSIM is installed but there is no mobile data

Check that the profile is enabled and selected under Mobile data in SIM manager. Confirm that the plan is valid for your current country and that its activation condition has been met. Check whether data roaming must be enabled for the travel eSIM. Then try airplane mode for about 10 seconds and turn it off. If necessary, restart the phone and allow time for network registration.

The phone shows signal but apps are offline

Verify that mobile data is enabled and that the travel eSIM is the selected data line. Temporarily turn off Wi-Fi to test the mobile connection. Check Data Saver, per-app data restrictions and any VPN or private DNS setting that could affect the app you are testing. If only one app fails, test a browser or another app before changing network settings.

Calls or texts do not work as expected

A travel data eSIM may not include a phone number, voice service or SMS. Keep the home SIM enabled if you need its number, but review your home carrier’s roaming conditions. Internet messaging or calling apps require an active data connection and may need to be set up before departure.

Data works on one network but not another

Network partners, supported bands and local availability differ by destination and plan. First use automatic network selection. If the plan’s instructions name a manual network selection process, follow those steps and restore automatic selection afterward if advised. Avoid changing APN settings unless the plan provider gives you the exact values for the selected plan.

If this fails, record the model code and error, then contact the plan provider or Samsung/seller. Keep QR and activation codes private.

Frequently asked questions

Is every Samsung Galaxy S24+ eSIM-compatible?

Samsung lists Galaxy S24+ as a supported model, but Samsung also warns that devices from some countries may not support eSIM. Check the specific unit’s EID and Add eSIM menu, and confirm its model code and unlock status.

Does the EID guarantee that my travel plan will work?

No. An EID is evidence that the handset has an eSIM identifier, but a plan also depends on the phone’s regional configuration, carrier restrictions, plan requirements and destination coverage. Check the complete combination before purchase.

Can I keep a physical SIM and add an eSIM?

Samsung describes the S24 series as supporting hybrid dual-SIM use with a physical SIM and eSIM. Available combinations and behavior can depend on the exact regional phone and software. Review SIM manager on your handset and verify the desired setup before travelling.

Should I activate the eSIM before I leave?

Often it is convenient to install the profile before departure while you have Wi-Fi, but activation timing differs by plan. Read the plan’s instructions first. If installation itself starts validity, wait until the correct time; if the profile can be installed early without starting validity, prepare it in advance.

Do I need to turn on data roaming?

Sometimes. Some travel eSIMs require data roaming to connect through a partner network; others have different setup instructions. Follow the selected plan’s instructions and check that the roaming switch is for the travel profile, not unintentionally for your home SIM.

Can I move the installed eSIM to another phone?

Do not assume so. Transfer and reinstallation rules depend on the provider and plan, and some QR codes can only be used once. Check the plan terms and contact its support before deleting a profile or changing devices.

Will a data eSIM replace my regular phone service?

Usually not. A data-only travel plan does not provide ordinary calls, SMS or a local number unless those services are expressly included. Keep your regular SIM for services you still need and manage its roaming settings carefully.

Before your trip: check the phone, then choose a plan

The Samsung Galaxy S24+ model family supports eSIM according to Samsung’s current Galaxy compatibility guidance. The country-specific handset remains the deciding detail: verify Add eSIM, find the EID, check the model code and confirm that the phone is unlocked. These steps are especially important for imported, second-hand or carrier-branded phones.

Once the device checks pass, choose an eSIM plan for the countries on your itinerary and review its data allowance, validity period, activation point and setup method. Install it according to the plan instructions, select it for mobile data when appropriate, and keep your home SIM settings intentional. A few checks before purchase can prevent a last-minute setup problem and make it easier to get online during your trip.